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Publications and media

Use of Our Documents –

It is our sincere desire here at Daphne Utilities that you, the viewer, do everything in your power to make your community and your utility a success, both environmentally and fiscally. The documents found within this website are provided for your viewing and use to that end. If you find that these documents can assist you in this effort, you are free to download them and use them whole or in part. All we ask in return is that, as you improve your system, you take the time to extend the same assistance to another community or utility provider as you move forward. In this way, we can all prosper and learn from each other as we find ways to serve our communities the best possible utility services in the industry.

General Manager Rob McElroy, P.E.

JUNE 29, 2010 - WEF Webinar "Summer Boot Camp for Public Communications"
Pre-Crisis Communications
At this webinar, Rob shared with utility officials across the country the need to have an active and effective marketing effort well established BEFORE a crisis occurs. Winning over the Customer BEFORE a crisis is the best way to SURVIVE a crisis.

Click here to download the slideshow.

JUNE 21, 2010 - American Water Works Association (AWWA) Annual Conference and Exposition - ACE10 Chicago, Illinois
General Manager, Rob McElroy spoke on the Power of “Engaging Employees” and its benefits to the workplace as well as the bottom line.

Click here to download the slideshow.

MAY 27, 2010 - AL/MS AWWA Education Seminar Series –
Session 1: Leadership and Management: “Overcoming Hardship Through Effective Leadership”
In the last two years, Daphne Utilities has been named one of the “Top Small Workplaces” in America by both the Wall Street Journal and Inc. Magazine and has received recognition for operational excellence from the US EPA. It wasn’t always like this, however! Just a few years ago, the utility struggled to meet basic customer water demand and was on the verge of financial ruin. During this session, our General Manager, Rob McElroy, will share how not accepting “good enough” as good enough anymore helped turn the entire organization around!

Click here to download the slideshow.

APRIL 21, 2010 – Oklahoma Rural Water Annual Conference – Oklahoma City, Oklahoma
Rob presented three talks to the attendees at this conference to help them build more productive workplaces, build better relationships with their engineering support firms and perform successful and cost-effective public outreach in ways that won’t break the bank!

Click here to download "How to find and keep good people in a bad economy."

Click here to download "Engineers are from Mars. Utilities are from Venus."

Click here to download "Effective customer outreach programs at little or no cost."

APRIL 19-20, 2010 – Alabama Water Environment Association (AWEA) Annual Conference – Orange Beach, Alabama
Ron spoke twice to the attendees at this conference located at beautiful Orange Beach, Alabama! On Monday, he showed them low cost ways for a utility company to get its story out in an effective way that doesn’t have to break the bank. On Tuesday, he shared with them Daphne Utilities way of finding great people even in the worst of times and how to hold onto them even after the economy turns around.

Click here to download "Effective customer outreach programs at little or no cost."

Click here to download "How to find and keep good people in a bad economy."

APRIL 13, 2010 – University of South Alabama Engineering Leadership Class – Mobile, Alabama

Rob helped the graduating engineering students ready themselves for their first real interviews in the professional world with his presentation of “How to WOW in an Interview Now”. Following this, he organized a panel discussion with representatives from local engineering companies (HMR and Volkert & Assoc.) and the Corps of Engineers to allow the students to ask direct questions about changing trends in the business world relating to the interview process.

Click here to download “How to WOW in an Interview Now”

MARCH 16, 2010 – Alliance Indiana Rural Water Association Annual Conference – Bloomington, Indiana
Rob traveled to Bloomington, Indiana to deliver a powerful Keynote address to the attendees at this conference about the power of bringing people together in utility organizations. He also delivered a highly informative and useful presentation on Effective Customer Outreach that doesn’t have to break the bank to work well.

Click here to download “Effective Customer Outreach at Low or No Cost”

FEBRUARY 22, 2010 – The Utility Management Conference – San Francisco, CA

Rob spoke to utility managers from across the country on how they can find and keep great people on their staff in any economy, good or bad. Drawing from the lessons learned from legendary Alabama football coach Bear Bryant, Rob delivered a powerful and memorable presentation that allowed the 100+ attendees in his session to see how they can apply these principles to become “winners” year-in and year-out!

Click here to Download: How to Find and Keep Good People in a Bad Economy

SEPTEMBER 9, 2009– AWRA Symposium - Orange Beach, Alabama

Rob delivered another great presentation to the Alabama Water Resources Association annual meeting in Orange Beach, Alabama. This group is working to protect water as a natural resource for all of us to use. Protecting water resources from the hazards of sewer spills is a key componebt of our programs here at Daphne Utilities.

Click here to download the PowerPoint Presentation

AUGUST 26, 2009 - Customer Service Seminar (part of the Eastern Shore Chamber of Commerce Business Academy Program)
Great Customer Service is a key part of the success we have experienced here at Daphne Utilities. On this day, Rob shared with the attendees his insights into how any business can apply these same principles to help them find success even in today’s troubling economy. Joining him in presenting great customer service stories were Loni Jarman of Chic-fil-A and Chuck Cuff from Homewood Suites Hotels.

Click here to download the slideshow used by Rob during his presentation.

Click here to download a copy of the Customer Service workbook used during the seminar.

If you would like information on other Business Academy classes, follow the link below:
http://www.eschamber.com/academy/index.htm

JULY 17, 2009 – National Rural Water In-Service Meeting - New Orleans, Alabama

Rob shared his views on how the Rural Water Associations around the country can increase their effectiveness by helping utilities across the country find their own powerful stories that can be told again and again.

Click here to download “When You Wish Upon a Star…Everything I Wish My State Association Would Do”

Rob also spoke to the Association Representatives about how remarkable Customer Service can help any utility build positive relationships with their customers that can help then weather the storms we face in a downturn economy.

Click here to download “Customer Relations Through The Eyes of the Beholder”

JULY 20, 2009 - American General Insurance Company

On Monday, July 20^th, Rob spoke at the American General Insurance Company office on How to Find and Keep Good People in a Bad Economy.

Download Presentation

MAY 27-28, 2009 - NHDES FOG Conference - Manchester, New Hampshire

Rob presented an overview of Daphne Utilities Oil Recycling & Biodiesel Programs and also a presentation on Public Outreach – How to Get Your Great FOG Program Story Out To The Public.

Download Oil Recycling to Biodiesel Powerpoint

Download Public Outreach Powerpoint

MAY 19, 2009 – “How to Hire and Retain Good People in a Bad Economy” - IPMA-HR Southern Region Conference – Mobile, Alabama

Mr. McElroy spoke at a Human Resources conference on this date and described how to find and keep great people for your organization…even in the middle of an economic downturn! Hiring the best people is always a recipe for success and it even more applicable now!

Download the presentation

MAY 13-14, 2009 - NEIWPCC FOG Conference - Rochester, New York

Rob presented an overview of Daphne Utilities Oil Recycling & Biodiesel Programs and also a presentation on Public Outreach – How to Get Your Great FOG Program Story Out To The Public.

Download Oil Recycling to Biodiesel Powerpoint

Download Public Outreach Powerpoint

APRIL 23, 2009 – Oil Recycling and Biodiesel Webinar For Dallas, Texas

Rob put together this presentation for the good people from Dallas, Texas to help them get answers to their questions on the programs here at Daphne Utilities. Many thanks to Phebe Van Der Meer for helping to arrange this hour-long, free webinar!

Download Dallas Webinar

APRIL 21, 2009 – “How to WOW in an Interview Now!” University of South Alabama – Mobile, Alabama. This presentation to the Engineering Leadership class at the University of South Alabama is a continuation of the classes presented earlier to prepare these students to enter the Real World. Rob focuses on preparing the soon-to-be graduates for their first professional job interview as a college graduate.

Download how to WOW interviewing 2009

APRIL 21, 2009 – “Can You Hear Me Now?” (Creative Marketing to Your Captive Audience is the Key To Success)

AWEA Conference, Orange Beach, Alabama. Mr. McElroy spoke to the AWEA Conference about the need to get your utility’s message out in a creative way that is Simple, Personal and Memorable!

Download can you hear me now?

APRIL 9, 2009 – “How to WOW in an Interview Now!” - Baldwin County Job Fair – Robertsdale, AL

This is a presentation offered to job seekers everywhere!   Winning ideas still have to be sold. The greatest winning today may be for a prospective employer to hire you to work for their company. Even in this economy, companies are still looking for the very best workers they can find. You could be the greatest worker ever but, if you cannot sell this idea to an employer, you’re going to be overlooked by a hiring manager. This presentation shows you some very effective ways to prepare and deliver the message: ”Hire me…I am the best!”

Click here to download slide show!

MARCH 31, 2009 – “Real Life Engineering – Parts 1 & 2” - University of South Alabama – Mobile, AL

These two presentations were delivered to the University of South Alabama’s “Engineering Leadership” class. It is intended to give soon-to-graduate engineers a peek at the life ahead of them as entry level engineers in the real world.   It is broken into two segments. Part 1 deals with real life engineering and how to quickly get up to speed in business. Part 2 provides insight into the four types of people you will encounter in business and how to interact with each of them effectively; and also an overview into planning your career path.

Click here to download Part 1

Click here to download Part 2

MARCH 16, 2009 - Alabama Rural Water Association (ARWA) Annual Conference, Montgomery, Alabama

Mr. McElroy spoke to representatives from rural water systems throughout Alabama on ways they could easily improve their Customer Service efforts and why remarkable Customer Service is one of the best bets you can make in the business world.

Click here to download slide show!

MAY 2008 - WE&T Magazine

In May 2008, the Water Environment Federation published an article my Mr. McElroy in its nationally distributed publication “Water Environment and Technology Magazine” on Daphne Utilities’ Oil Recycling and Biodiesel programs. To view a copy of this magazine article, click here.

JANUARY 2009 - Utility Executive Publication

Following up on the success of his presentation at the WEFTEC 2008 Conference, the Water Environment Federation published a multi-page article by Mr. McElroy In the January/February 2009 issue of “Utility Executive” publication. The article, entitled “Engineers Are From Mars; Utilities Are From Venus”, Mr. McElroy detailed ways that engineers and utility companies can increase their levels of success by following some simple rules for relationship building. To view a copy of this publication, click here.

OCTOBER 20, 2008 - Engineers are from Mars, Utilities are from Venus - WEFTEC Conference - Chicago, Illinois

Mr. McElroy was invited to speak before the World Environment Federation Annual Conference (WEFTEC 2008) in Chicago, Illinois on October 20, 2008. In a presentation entitled, “Engineers are from Mars, Utilities are from Venus”, he outlined the benefits of building strong relationships between utility companies and the engineers with which they work. Attending this presentation were utility managers and engineers from across the country!

Click here to download the WEFTEC2008 Slideshow

OCTOBER 27, 2008 - Solid Waste Association of North America - Guntersville, Alabama

On October 27, 2008, Mr. McElroy provided a 45 minute overview and update of Daphne Utilities’ Oil Recycling and Biodiesel Programs to the Solid Waste Association of North America (SWANA) Conference in Guntersville, Alabama. Attached is the slideshow used in that presentation.

Click here to download the Guntersville Slideshow

OCTOBER 6-7, 2008 - Fats, Oil and Grease Management Conference - Providence, Rhode Island

Mr. McElroy spoke to the New England Interstate Water Pollution Control Commission (NEIWPCC) sponsored “Fats, Oil and Grease Management Conference” in Providence, Rhode Island on the Daphne Utilities Oil Recycling and Biodiesel Programs as well as a special presentation on Effective Public Outreach. This conference was one of the best organized events of this type we have participated in and we certainly look forward to involvement in more of these specialty training opportunities!

Click Here to download the slideshow Daphne Utilities Oil Recycling & Biodiesel Programs

-or-

the special presentation on Effective Public Outreach.

SEPTEMBER 17 , 2008 – Thompson Engineering

General Manager Rob McElroy spoke to the Thompson Engineering “Lunch and Learn” session on Wednesday, September 17, 2008 on the importance of developing effective relationships between Utility Companies and the Consulting Engineering firms that support them. This program, entitled “Engineers are from Mars, Utilities are from Venus” uses the relationship lessons we learn from people like Dr. Phil to build better professional relationships.

Click here to download Slide Show

JULY 30, 2008 – Alabama Water and Pollution Control Association (AWPCA) Annual Conference, Huntsville, Alabama

The top money-winners on the World Poker Tour did not get that way by making ill-advised bets and hoping to win. They won big by knowing the smart bets of the game of poker and sticking to them. The way to win big in the Utility industry is to have a Customer Service effort that stuns people for its excellence! It’s a winning game plan that doesn’t rely on just hope or luck! Click below to download our new presentation entitled “Place The Smart Bet On Satisfied Customers!”

Click here to download Slide Show

AUGUST 21, 2008 - Association of County Commissioners Annual Conference, Orange Beach, Alabama

County Commissioners and County Engineers gathered in Orange Beach to learn the latest information on running efficient operations that save money. Daphne Utilities was honored to be included in this presentation to speak on our now-famous Oil Recycling and Biodiesel Program (and to pass out some of our equally famous glycerin soap)!

Click here to download Slide Show

JUNE 24, 2008 – Sustainability 2008 Conference, National Harbor, Maryland

This exciting new conference is organized by the Water Environment Federation (WEF) and sponsored by the EPA. It is an ideal conference for utility operators to learn new ways to deliver high quality services in a sustainable fashion that saves money and safeguards the environment. Rob McElroy was invited to present to this group on our Oil Recycling and Biodiesel programs to much good feedback! People all over the world continue to embrace this simple program of ours that can truly make a difference in utility operation and your bottle line.

Click here to download Slide Show

2008 Oil Recycling and Biodiesel Workshop

The Utility has been provided a grant by ADECA to conduct workshops around the state to provide instruction on how other cities and utility providers can begin Oil Recycling and Biodiesel programs of their very own.   Workshops will be held in Mobile, Dothan, Montgomery, Birmingham and Huntsville. For those attending the sessions and desiring a copy of the PowerPoint slideshow, you may click the following link to access a copy. Note: Slideshows may vary slightly from event to event.

2008 Oil Recycling and Biodiesel Workshop Slide Show

JUNE 10, 2008 - American Water Works Association (AWWA) Annual Conference and Exposition (ACE 2008) Atlanta, GA

General Manager Rob McElroy was invited to address the American Water Works Association (AWWA) Annual Conference and Exposition (ACE 2008) in Atlanta, Georgia. The presentation on our Oil Recycling and Biodiesel Programs brought inquiries from utilities across the country from Hawaii to Rhode Island. This conference is considered to be the most comprehensive and diverse water conference in the world and it was an honor to brief them on our programs. This proves that you don’t have to be the biggest utility in the country to still lead the way!

Click here to download this Power Point Presentation

JUNE 4, 2008 - Mississippi Water Environment Association (MWEA) 51st Annual Meeting and Technical Conference

Daphne Utilities presented its Oil Recycling and Biodiesel Programs to the Mississippi Water Environment Association (MWEA) 51st Annual Meeting and Technical Conference on June 4, 2008. The MWEA, a member association of the international Water Environment Federation (WEF), is dedicated to advancing understanding of water pollution control technologies and the preservation of the water environment in Mississippi. The Association’s membership includes engineers, operators, scientists, industrial and municipal facility managers, and regulatory officials.

Click here to download this Power Point Presentation

APRIL 7, 2008 - Chamber of Commerce “Eggs & Issues” Meeting, Fairhope, AL.

General Manager Rob McElroy gave a presentation on “Survival Management” as it relates to business for members of the Eastern Shore Chamber of Commerce. If you would like to view the slide show used for this presentation – Click Here:

Click here to download this Power Point Presentation

APRIL 1, 2008 - Urban Water Conference, Louisville Kentucky

General Manager Rob McElroy presented the Grease and Oil Recycling Program as part of this first annual, national conference as it relates to the preservation of the watershed and the management of waste water and storm water issues. If you would like to view the slide show used for this presentation – Click Here:

Click here to download this Power Point Presentation

2007 - Alabama League of Municipalities Achievement Award Abstract (PDF)

2007 - Frequently Asked Questions from the Alabama League of Municipalities Presentation

2007 - Eastern Shore Chamber Environmental Award Abstract (PDF)

2007 - Annual WEFTEC Conference Manuscript (PDF)

2007 - Baldwin County Environmental Responsibility Award (PDF)

OCTOBER 17, 2007 - WEFTEC Conference, San Diego, California

General Manager Rob McElroy presented the Grease and Oil Recycling Program to the delegates as part of this international technical conference. If you would like to view the slide show used for this presentation – Click Here:

Click here to download this Power Point Presentation

MAY 22, 2007 – Alabama Rural Water Association Conference - Orange Beach, Alabama

Click here to view the slideshow used by our General Manager when addressing the delegates to this Conference in Orange Beach .

Click here to download this Power Point Presentation (16.9 Mb)

MAY 16, 2007 - Water Conservation Awareness – Community Action Facility

Water conservation is always a concern when the area faces a drought as were around this time. This slideshow was used to support Rob McElroy’s speech to the Community Action group on this day. You may view the slideshow here.

Click here to download this Power Point Presentation (1 Mb)

MAY 5, 2007 - Generic Oil Recycling and Biodiesel Programs

Follow this link to view a slideshow prepared to orient community citizens about the Oil Recycling and Biodiesel Programs ongoing at Daphne Utilities. This slideshow was used in support of a speech by our General Manager at a breakfast meeting at the Holy Trinity Lutheran Church in Daphne, Alabama and is aimed mainly at the layman rather than utility technical expert.

Click here to download this Power Point Presentation (26.3 Mb)

APRIL 21- 24, 2007 - Alabama League of Municipalities Convention - Huntsville, Alabama

Daphne Utilities was honored by the Alabama League of Municipalities in 2007 with their Municipal Achievement Award for our Oil Recycling and Biodiesel Programs. As such, representatives from the Utility traveled to Huntsville to take part in the award presentation. You can view the original project submittal to the League by clicking here.

The League also made a short, 3-minute video of our community and program to show to the assembled delegates at the convention. This video can be seen here..

General Manager Rob McElroy was asked to speak to the delegates as part of the technical presentations about the program. If you would like to view the slide show used for this presentation -- Click Here.

Click here to download this Power Point Presentation (15 Mb)

APRIL 17, 2007 - AWEA Convention – Orange Beach , AL

Click here to view the slideshow used by Mr. McElroy when addressing the delegates to the Alabama Water Environmental Association Conference in Orange Beach .

Click here to download this Power Point Presentation (21.4 Mb)